Privacy Notice & Cookies Policy

At Lloyds Property Group, we are committed to maintaining the trust and confidence of our visitors to our web site and our applicants. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone provides us their details.

What Data is collected?

Throughout our instruction we may be provided with/have access to any of the following:

  • Data submitted by you or collected via your use of the website lloydspropertygroup.com This will include but not be limited to information provided to Us so that We can assist with any initial enquiries regarding properties that We are marketing;
  • Data submitted by yourselves through third party suppliers such as Rightmove.
  • Data submitted by yourselves or parties acting on your behalf relating to an instruction or potential instruction of Us. This will include emails, documents sent by post or hand delivered to Our offices, information taken down by staff of Lloyds Property Group during telephone conversations or meetings and voice recordings of any of the aforementioned telephone conversations;
  • Any other information that you or any relevant third parties sends to Us.

 

How will the Data be used?

Any of the Data collected by any of the means set out above may be used for any of the following purposes:

  • Carrying out Our instructions given by our client throughout our involvement in letting/managing or advising in relation to the property;
  • To ensure our compliance with the conditions set out in Our terms of business;
  • Offering an initial consultation on a potential new matter;
  • Forwarding on to trustworthy third parties to carry out the instructions given to Us or to ensure performance of the terms of any contract that has been entered in relation to or connected to the property. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
  • Forwarding on to trustworthy third parties to carry out necessary identity, credit referencing and money laundering checks. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
  • Sending email communication that you have requested/signed up for. This may include but is not limited to notification of upcoming properties to let/services that may be of interest to you;
  • Deal with any requests or complaints made by yourself relating to Our handling of any instruction;
  • To ensure compliance with our necessary regulatory requirements;
  • Any requests made by third parties that by law we are required to comply with.

 

 

How long will the Data be held for and where will the Data be stored?

We will retain the Data for as long as is necessary while we have a legitimate interest in the Data being held. This will ordinarily be a minimum of 6 years from the date of Our last processing of any Data.

During any instruction Your Data will be stored in paper copy and/or on Our electronic database software. Once our instruction on any matter has concluded and no new Data is to be processed, the paper file may be sent to an off-site archiving storage facility where it will be kept for the remainder of Our necessary time as the Data processor and controller.

Whilst every effort is made to ensure that there is complete safety of your Data when it is supplied, transmission via the internet can never be entirely secure. We have set out a strict in house-policy for handling your Data to ensure that any risk is kept to an absolute minimum.

 

Your rights to object:

If at any time you do not wish your Data to be controlled by Us in accordance with this policy, you must notify Us on Mr Sean Gibson, Director, 01202 708044, sean@lloydspropertygroup.com  setting out your reasons. Once notice of objection has been received, the processing of the Data will be stopped unless We are able to show that there is a reason that We are required to retain the Data in order to comply with Our legal responsibilities or if we continue to have a legitimate interest in continuing to retain, hold and use the Data. If this is the case your Data will continue to be held, We will notify you of our reasoning for this within a reasonable period of time.

 

Any change of policy:

Should We change our privacy policy for whatever reason, We will post the updated policy on our website and may also send out to you as necessary.

If any Data provided by yourselves is no longer correct and needs to be updated, please contact us via email to ensure that all of your records kept are updated.

 

Visitors to our Website

When someone visits www.lloydspropertygroup.com or www.lloyds-group.co.uk  we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter Sign Up

As part of a registration process for a monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer on the following email.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer on the following email.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 28 June 2018.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.  

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.  

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